![]() ![]() Maintains and enforces all aspects of security and confidentiality of records and information.Responds to questions and resolves customer service issues within scope of authority.Maintains records and files associated with various business transactions.Receives, researches, corrects mailing address in computer, re-prints and re-mails invoices for payment returned by the postal service.Generates, completes and maintains historical information for appropriate customer service records retention.Researches accounts and prepares written correspondence, records and computer input for delinquent accounts to enable closing accounts due to non-payment of monthly bills.Generates, receives, researches and distributes delinquent, unauthorized use, returned checks and customer service related work orders for daily field personnel assignments.Researches, gathers and inputs information into ad hoc report format for various subjects.Receives and reconciles customer payments and responds verbally and through written correspondence to utility customers regarding it.Provides guidance, training and cross training to other employees.Dispatches assignments to outside personnel via two-way radio work.Heavy interaction with city wide internal and external customers via telephone and in person regarding updates and maintenance of mainframe computer data and hard copy files, work orders, logs, and reports associated with various customer service business transitions.Researches and resolves concerns with billing questions, delinquent collections, deposits, returned checks, inspections and maintenance uses judgment in issuing work orders for inspections, according to understanding from customer on account issues.Prepares customer application, certificates of deposit, official receipts and other paperwork required for computer input to maintain mainframe database and ensure accurate customer account billing.Heavy interaction with internal and external customers via telephone and in person to open and close customer utility accounts using some judgment according to approved procedures to calculate deposits, charges, and credits.Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. ![]() The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbents who possess the requisite skill, experience, education, and other job-related requirements of a position are expected to perform the essential functions of the job with or without a reasonable accommodation. The following essential functions are those that are critical, integral, necessary, crucial, primary and fundamental to the job. Works under the general direction of the Customer Service Supervisor does not have supervisory responsibilities. ![]() Under the general supervision, provides customer support for all aspects of utility and solid waste accounts activates, updates, and closes accounts maintains paperwork and mainframe database for customer accounts records heavy interaction with internal and external customers performs related work as assigned. ![]()
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